Client Complaints

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.

Who to contact:

Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or

Your correspondent complaint handling unit;

BNP Paribas, Tokyo Branch

BNP Paribas Securities (Japan) Limited

Kindly contact the relevant business line for more efficient handling of your complaint.

What is the process?

When we receive your complaint, we will write to you to acknowledge your complaint within 10 working days upon receipt and will investigate your concerns. We will aim to provide you a written interim or final response with our findings within 30 working days from the date of receipt

If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.

External institutions for complaint handling and dispute resolution

Alternatively, you can use External institutions for complaint handling and dispute resolution

Outline of standard procedures of complaint handling and dispute resolution