Position Title：JPY Rates Trader

Department : Global Markets / Global Macro

Title: Vice President 

Reporting Line: Head of FICC Trading

Responsibilities

• Responsible for monitoring overall risk in the book to maximize profitability to achieve given budget.
• Responsible for day-to day market making of YEN IRS long end products, within given risk limit.
• Provide market liquidity through market making in a defined range of instruments and limits; put in place hedging if appropriate.
• Contribute to and facilitate with middle office, the confirmation of daily P&L at the close of the day.
• Monitor market news and events and evaluate the risk and opportunities for clients and the firm’s positions and strategy.
• Attend relevant regulatory and product/skill training and keep up-to-date with market issues.
• Operate in accordance with the latest G10 Rates Principles & Guidelines 

Contributions

• Achieve 18mio EUR PL from market making IRS and Eur12mil from Basis swap market making.
• Achieve efficient and disciplined usage of B/S and PFE, in relation to PL budget
• Build productive relationship with sales, MO, IT teams

Position – Global Markets New Graduate Hire 2027 

Eligible – Students expected to graduate 2026 Fall – 2027 Spring 

Language Requirement (Must have)  : English (Fluent), Japanese (Fluent)

Location- Tokyo, Japan

1. As a Trading Analyst, you will: 

* Be part of a team that trades a comprehensive range of asset classes on every index, every exchange and every market worldwide; 

* Gain hands-on experience to provides market access and liquidity to the Bank’s customers and manages the underlying risks; 

* Develop tools for the teams to assist in analysis or risk management, coding skills are a plus but can be learnt on the desk.

Currently in Trading, 

Position : Delta 1 Trading Analyst

Responsibilities:

* Integrate the Delta One Index Trading Desk of BNP Paribas

* Build and maintain relationship with Sales, Internal clients and interdealer market

* Pricing of Delta 1 products for sales requests on Japan equities

* Maintain marking on repo and dividends

* Providing market color information to sales and other teams to develop activity

* Monitor all Delta 1 related risks in particular div, repo, rho, delta

* Seek for better positions and P&L management tools with IT

* Following all local legal and compliance rules

* Push to make the trading environment more efficient

 Contributions:

* Marking, Risk Monitoring & P&L

Competencies:

* Improve tools so IT skills are required

* Liaise with relevant teams to secure the setup

* English fluency, Japanese a plus

2. As a Sales Analyst, you will:

* Work with trading teams to deliver the best services to our Clients; 

* Learn how to create innovative solutions in answer to changing market trends; 

* Support activity by analyzing opportunities, producing research and market analysis; 

* Develop an understanding of different assets classes and product types.

Who we are

Worldwide – [1] BNP Paribas worldwide

APAC – [2] BNP Paribas in Asia Pacific – BNP Paribas Asia Pacific

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 20,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 64 markets with more than 178,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

[1] [3] https://careers.apac.bnpparibas/

  

References

Visible links

1. https://www.bnpparibas.jp/ja/work-with-us/newgrad/

2. https://group.bnpparibas/en/group/bnp-paribas-worldwide

3. https://apac.bnpparibas/en/

Job Details

• Job Title: Analyst-
• Date: June 2026
• Department: Corporate Coverage
• Location: Tokyo, Japan
• Language Required : Japanese (High Fluency/ Native) , English (Business) 

Position Purpose
Junior coverage banker with primary responsibility to support senior bankers. Expected to eventually take on the responsibility of building and maintaining relationships with clients.

Key Responsibilities
BNP Paribas Tokyo Branch is seeking to fill a newly created Associate position within the Corporate Coverage Department. Coverage is a product-neutral business (or front office) unit dedicated to large and high-profile Japanese clients to promote a large array of multi-product locally and on a global basis.

• Marketing Support: Support Senior Relationship Manager (‘Senior RM’) in their marketing strategy, including developing and adjusting pitching documents based on Senior RM’s and Business Line inputs.
• Client Relationship Support: Participate in client meetings with Senior RM (and/or Product lines).
• Credit Management: Gather and analyze client-related data in preparation for the Annual Credit Client Review and Client Action Plan process.
• Maintain Client Intelligence: Responsible for updating central data collection tools based on knowledge gathered from Senior RM and external sources during pitches.
• Transaction Support: Contractual documentation review, coordination with Legal/Compliance (for Loans, ISDA, etc.).
• KYC/Compliance Process Management: Proactively involve in external/internal coordination for client due diligence process, including collecting all KYC information and performing research based on the bank’s data resources to document compliance processes and KYC.

Competencies (Technical / Behavioral)

• Communicative skill, fluent both in Japanese and English.
• Basic computer skills in Excel, Word, and PowerPoint.
• Self-confident with a strong personality.
• Creativity, sense of initiative, autonomy, and “can-do” attitude.
• Aptitude to identify and develop business opportunities.
• Ability to multi-task, prioritize, and work on different topics in parallel.
• Ability to teamwork and to coordinate transversal deal teams (Business Lines, different geographic sites, etc.).
• High ethical standards.

Job Description

Job Title: Relationship Manager

Date: June 2026

Department: Corporate Coverage

Location: Tokyo, Japan

Business Line / Function: Corporate Clients Group / Global Banking APAC

Reports to: (Direct) Head of Corporate Coverage

Language Requirement: Japanese (High Fluent/ Native) , English (Business)

Position Purpose

Coverage banker with primary responsibility for a portfolio of complex and highly sophisticated Japanese Corporate clients. Also responsible for coaching and mentoring junior members (associates & analysts).

Key Responsibilities

BNP Paribas Tokyo Branch is seeking to fill a Relationship Manager position within the Corporate Coverage Department as a replacement. Coverage is a product-neutral and sector-neutral business (or front office) unit dedicated to large and high-profile Japanese corporate clients to promote a large array of multi-product locally and on a global basis (CIB and non-CIB products). The Relationship Manager is to achieve the following business objectives:

• Originate and execute corporate banking transactions and investment banking transactions in collaboration with Business Lines (onshore and offshore) and with various stakeholders.
• Realize revenue target of clients in portfolio.
• Propose optimal usage of capital and resources in the framework of CIB.
• Monitor credit risk on clients in portfolio and conduct internal control.
• The Relationship Manager is to maintain and develop long-term client relationships:
• Build a global view and strategy on client activities and needs.
• Map, maintain, and develop contacts at clients.
• Lead Business Lines and international network to build, maintain, and develop global relationships with clients.

Competencies (Technical / Behavioral)

• At least 15 years in the banking industry.
• Over 15 years of experience in dealing with Japanese large corporate clients.
• Broad knowledge of Japanese industrial sector, large multinational Japanese corporates, corporate banking, and investment banking products, financial accounting, and credit analysis, financial market, banking operation, risk management, as well as rules and regulations.
• High level of cross-cultural communication skills with good written and oral communication both in English and Japanese.
• High ethical standards.
• Strong commitment and commercial skills with capacity for origination and customer proximity.
• Result-driven.
• Team player with autonomy, involvement, adaptability.
• Proactivity, open-mindedness, and intellectual curiosity.

Head of CIB OPC – JAPAN

Job Title: Head of CIB OPC, Japan 

Date: 15-MAY-2026

Department: CIB CCCO, JAPAN

Location: Tokyo

Business Line / Function: Territory, Business Lines (GB/GM)

Reports to: (Direct) CIB CCCO Japan , Laurent Helleputte

Number of Direct Reports: 4

Position Details

The CIB Chief Conduct and Control Office (“CCCO”) is a transversal team within CIB, responsible for overseeing the main non-financial risks and controls, while ensuring the integrity and the sustainable development of its activities. CIB CCCO has a global mandate across all platforms, with teams located in Americas, EMEA and APAC.

The Japan CIB Operational Permanent Control (OPC) team is part of Japan CIB CCCO and focuses on Operational Risk Management, As part of the 1st Line of Defense (LOD1). The Head of Japan CIB OPC is a key partner and challenger to Territory (Shoken/Ginko), Business (GB/GM) and Functions stakeholders (mainly Operations with some interactions with other CIB and Group functions).

Key responsibilities

• The Head of Japan CIB OPC needs to work closely with all relevant stakeholders (Businesses and ITO) locally and regionally to deliver the following: 
• Assessment of the quality and execution of the Permanent Control Framework by performing all OPC Controls in line with the regional and local control plans. Share the results with management to ensure actions are taken to remediate the gaps identified. This includes building partnership/strong governance with OPC functions hosted in ISPL.
• Collection, analysis, and support/follow up of remediation of Historical incidents, Potential incidents, and Client complaints.
• Identification and assessment of all operational risks in line with the Risk & Control Self-Assessment (RCSA) group approach; Ensure the RCSA is validated locally and is consistent with the risk appetite. 
• Ensuring the continuous implementation and adaptation of the control framework and improvement actions (identified by internal or external audit recommendations, second line of defense, first-line operational management, controls …) as required; 
• Perform one-off Deep dive analysis when required to review the controls in place on a specific process. 
• Ensure the good oversight and risk assessment of the outsourcing framework; 
• Ensuring and fostering awareness of risks and providing training on the risk framework; 
• Ensuring regulatory requirements are adhered to via control plans where applicable; 
• Involvement in Inspection (internal and external) Handling Taskforce to manage the new set up for regulatory inspection approach, with efficiency and well‐coordinated manner, when required.
• Ensuring transparent sharing/escalation of information to Management and the independent control functions as necessary. 
• Coordination and contribution to the Exception Transaction and New Product (TAC/NAC) process for CIB Business Lines locally.
• Contribution to the governance of projects where Operational Risk and/or the Permanent Control framework are impacted and advisory on specific topics when required.
• The Head of Japan CIB OPC is required to communicate regularly with and build good relationships with a wide range of people/positions including Operational teams, Front Office, and functions as well as regional stakeholders to assist with the resolution of any problems/errors as and when they are identified.  
• The Head of Japan CIB OPC is a member of the Japan COO Exco and is responsible for organizing the Japan Shoken and Ginko Control Meetings with Territory/Entity Management, Business and Functions Heads. Contribution to several management meetings and initiatives is also required.

Management Responsibilities

Leadership:

• Building a vision and promoting the role of the team across all stakeholders. 
• Acting as an escalation/resolution point for issues within the team.
• Reviewing, developing and implementing process improvement for the team.
• Providing guidance, instruction and direction to the team.
• Implementing a culture of service, flexibility and accountability. 
• Coordinating the team day to day tasks and ensuring back-up is in place for all BAU processes. 
• Reporting main actions and escalating issues to his/her own manager. 

Staff Management:

• Recognition of team members strengths, weaknesses and motivations.
• Developing the technical expertise and capabilities of the team.
• Developing the risk culture of the team, and also spreading the risk culture within Japan CIB entities
• Documenting performance objectives and developing a training plan each year, providing regular feedback and formally documenting and presenting performance appraisals once a year. 

Technical & Behavioral Competencies

Technical and Behavioural Competencies required

• Experience in Operational Risk Control and Knowledge of CIB activities is a strong plus. 
• Excellent communication skills and ability to federate/work closely with peers and partners to resolve problems is essential.
• Operate independently applying good judgement and knowledge.
• Strong leadership, management and decision-making skills.
• Good understanding of Risk Management practices and methodologies.
• Ability to challenge in a constructive manner and bring solutions as well.

Behavioural Competencies:

• Ability to step back and summarize key risks – Identifies and presents key information. Gives his/her point of view by structuring and summing up all useful elements.
• Ability to Report – Keeps his/her superiors informed about his/her activities and the progress of his/her files in an effective way. Draws attention to useful information, risks and sensitive points.
• Reliability/Accuracy – Is constantly attentive to the precision and thoroughness of the information sent and to the quality of the work; ensures that errors are minimized.
• Analytical Skills – Identifies all aspects of a subject and examines them in a critical way to construct a broad point of view. Is driven by the desire to know more about things, people or events.
• Communication Skills – Expresses his/her messages, both orally and in writing, in an effective, organised way, which is appropriate to the audience being addressed
• Decision Making Skills – Makes clear choices at the right time, communicates them, and accepts the consequences, taking his/her environment into account
• Impact – Voluntarily exerts an influence on others, this allows directing and mobilising them towards the pursued objective
• Integrity – Acts ethically, in compliance with what is said and while respecting the company’s values and rules

Specific Qualifications (if required)

• Educational background: Bachelor degree in Business or similar degree
• 10 years’ experience in operational control/ capital markets operation/ project management / internal control or audit 
• Fluent in English

 

Hiring Manager:

Head of Accounting Dept.

Job Title:

Accounting and Tax Manager

Job Level:

P3

Department:

Accounting

Report Line:

Head of Accounting Dept.

 

Position Purpose / 職務の目的

The Accounting and Tax Manager of P3 is needed for

“Practical director （現場監督者）for following company accounting and tax matter “

1. General ledger management

2. JGAAP closing

3. Taxes

4. IFRS closing 

Responsibilities / 職務の責任

Responsible of following role with small support from M1

 

Direct Responsibilities

1. General ledger management

>To maintain proper bookkeeping with respect of GAAPs and group control

>To guarantee quality of general ledger with managing proper financial controls.

>To adapt new accounting schemes

>Standard journal validation

>Journal posting

2.JGAAP closing

>To manage accounting closing milestones and schedule

>To prepare financial statement with timely and accuracy manner

>To prepare internal/external reporting

>Contact person of Accounting audit

3.Taxes

>To manage tax return filing schedule

>To prepare tax return filing with tax advisor

>To prepare to pay tax in timely manner

>To contribute tax inspection

Contributing Responsibilities

4.IFRS closing

>To contribute IFRS closing via general ledger management

>To contribute IFRS accounting review from Accounting auditor

Others

>To participate and contribute to the special projects or strategic initiatives of the company

Business Knowledge / 求められるビジネス知識

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

Behavioral Competencies / 職務上で求められる姿勢やコンピテンシー

Specific Qualifications (if required) / 特定の経験やスキル（必要な場合）

Skills Referential / 求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Ability to deliver / Results driven

Ability to synthetize / simplify

Ability to collaborate / Teamwork

Ability to share / pass on knowledge

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process 

Education Level: 教育レベル

Junior CPA, Junior USCPA, CMA, CFA or equivalent

Others: (if any) その他（もしあれば）

Job Description

Job Title: Vice President    

Date: May 2026

Department: Transportation Structured Leasing APAC    Location:    Tokyo

Business Line / Function: Global Banking APAC    

Reports to: Kenji Maeda, Head of the Department

Position Purpose

Front officer in charge of arranging Japanese Operating Lease (“JOL”) primarily for aviation as well as for shipping assets throughout the transaction life with particular emphasis on origination and execution work stream of term sheet, cashflow, documentation and closing funds flow, and post-closing matters as well whenever relevant.

Key Responsibilities

Key responsibilities to include;

• Day to day interactions with relevant RMs of shipping and aviation in each region worldwide for any matters from origination up to execution/post closing,
• Help maintaining and enhancing relationships with Japanese equity partners for the purpose of timely securing the competitive and suitable JOL equity in terms of pricing and volume,
• Build and Manage cashflows throughout the process from origination to closing and post closing, 
• Manage post origination matters including negotiations with transaction parties (such as airlines, shipping companies, equity partners, relevant legal counsel etc) and act as Arranger for term sheet, documentation, managing closing funds flow as well as post closing matters,
• Help matters relevant to debt being booked/to be booked in Tokyo when/as necessary

Competencies (Technical / Behavioural)

Key competencies to include;

• Fluency in English/Japanese is a must
• Banking/Leasing background
• Strong commercial and result oriented mindset
• Strong interpersonal, communication and negotiation skills
• Strong analytical skills
• Teamwork mindset 
• Proactive attitude 
• Professional experience in shipping and aviation finance is a plus,

Position Purpose

*This position requires fleuncy in Japanese language, speaking , reading and writing

ALM Treasury Japan manages the liquidity of the balance sheet of BNP Paribas Tokyo Branch and BNP Paribas Securities (Japan) and manages risk exposures coming from balance sheet.  The ALMT Treasury Officer is a member of the team tasked with managing liquidity, interest rate, and foreign exchange risks for the branch, aligned with ALCO policies and decisions. This role supports the Head of ALMT Treasury Japan in overseeing all liquidity matters within the Territory, with assistance from specialist teams at local, regional, or central levels.

Responsibilities

Reporting to the Head of ALM Treasury Japan, the ALM Treasury Officer will perform:

Operational management

•    Assist in managing ALMT’s liquidity and funding operations, covering both ALMT’s own activities and the funding of business lines. Actively manage short‑term and medium‑ to long‑term positions across JPY, USD, EUR and other currencies, within delegated limits, ensuring full compliance with regulatory liquidity ratios and Group guidelines.

•    Assist with the management of Interest Rate Risk in the Banking Book (IRRBB) through the execution of interest rate risk hedging operations.

•    Assist with the management of FX positions arising from day-to-day activities, and monthly FX hedging of business PNL in foreign currency (sell down).

•    Perform and follow up with daily operations such as deal booking, price contribution, credit/market risk limits checking, internal pricing/funding support to other business lines.

•    Monitor daily P&L performance, promptly escalating issues as needed. Contribute to the budgeting process and closely track performance against budget, providing clear explanations of results throughout the year.

•    Contribute to collection of wholesale funding, in line with global strategy & targets

Market analysis & value creation

•    Maintaining at all times a forward-looking and dynamic (i.e. evolving) view of key macro markets & their evolution (domestic, regional, international), within the ALMT product scope (interest rates, FX, sovereign bond markets). 

•    Propose and implement market optimization strategies across various asset classes (IRS and CCS, FX swaps, cash, bonds and short – term securities etc.)

•    Initiating discussions about opportunities and risks, monitoring activities and exposures, with the objective of achieving P&L targets, while upholding prudential mandate.

•    Maintaining constant interaction with market participants (internally and externally) on market dynamics & evolution

Prudential & Governance

•    Assist in managing local liquidity ratios and indicators (Liquidity Coverage Requirement, stress tests, etc. liquidity stress test etc) in line with policies (such as, Liquidity Risk Management Policy, ALCO Terms of reference, Intraday Liquidity Management, Liquidity Stress Testing Policy, Liquidity Contingency Plan, etc)

•    Assist in managing intraday liquidity for local currency cash clearing activity

•    Monitor collateral portfolio (regulatory and Central Bank eligible), both for payment/clearing purposes and for monetization goals

•    Contribute to local ALCO preparation and presentation, including but not limited to the Strategic Funding Plan of the branch

Other responsibilities

•    Contribute to ALMT and wider Group projects 

•    Ensure compliance with trader mandate, ALM Treasury policies, risk/credit limits and banking laws

•    Contribute to the Permanent Control framework, to manage and mitigate operational and other non-financial risks

•    Ensure implementation and regular review of all required processes related to ALM Treasury activities Index Contributions.

•    Ensure good communication with various BNPP branches and network, business lines & support functions (middle/back office, Finance…)

•    Acting as a reliable business partner to support business development & growth of the Branch

Technical & Behavioral Competencies

•    Technical/professional knowledge & proficiency:

1. Front office experience and knowledge of financial markets and instruments, and their related macro-economic drivers. Experience of managing bond portfolio or rate-based products will be advantageous
2. Ability to create, maintain, and refine forward-looking market views & optimisation strategies for ALMT managed risks 

•    Strong numerical skills

•    Strong Risk Management awareness, astute judgement and attention to detail

•    Strong verbal and written communication skills

•    Team player, collaborative, humble, proactive and enthusiastic self-starter, strong interpersonal skills

•    Knowledge of coding language (Python etc.) would be a plus

•    Resilience

•    Critical Thinking, with ability to simplify and synthesize.

•    Collaborate both within ALMT network and with other business/functions to create value.

Education Level: Bachelor Degree or equivalent

Experience Level: At least 5 years

Language Requirements: Fluent Japanese / Business or above level English

This position sits within the Derivatives & Financing team, mainly based in Paris, Tokyo and London, that brings together capabilities in :

Key Accountabilities:

The background of the team members is generally quantitative (engineers, actuaries, CFA…) with a strong experience in finance and / or derivatives (investment banking, asset management).

The Derivatives & Financing team structures, advises and executes derivatives for long term investors (primarily insurance companies and pension funds) throughout Eurozone, UK, Switzerland and Asia. The Derivative & Financing team trades around 400 billions EUR equivalent of derivatives notional every year and oversees a book of c. 30 billions EUR equivalent of financing.

The role would cover:

1/ Management of Derivatives Office in Tokyo

The Head of the Derivatives Office in Tokyo is in charge, amongst other, of:

* Participating actively by conference calls to Derivatives & Financing team meetings

* Liaising regularly with Derivatives & Financing team members in Paris

* Reporting on a regular basis to the Paris Office on the activity of the Derivatives Office in Tokyo* 

* Ensuring fluidity and share best practices with other MLS (Markets & Liquidity Solutions) teams and other AXA IM manufacturing teams.

* Ensuring compliance of Tokyo Derivatives Office with applicable procedures

2/ Advisory to clients in Asia (mainly Japan and Hong-Kong currently)

The candidate will contribute actively to the intellectual capital of the MLS department by participating actively to the structuring (in relationship with Structuring teams), development and set up of new investment ideas and innovative solutions to mitigate risk and/or enhance yield of investments for AXA IM clients in Asia.

This would involve:

* Delivering top quality and high added value structuring advice to clients

* Pushing new derivatives-based ideas 

* Presenting to clients and implementing innovative solutions to hedge their balance-sheet, reduce regulatory capital or enhance return in clients’ portfolios 

* Identifying and implementing market opportunities and tactical trades

3/ Execution of derivatives for clients in Japan and Asia (currently mainly Hong-Kong)

 

The role would also consist in actively monitoring existing derivatives portfolios and executing new derivatives strategies. This would involve, amongst other, 

* Structuring, pricing and executing derivatives on all types of underlying (including Interest Rate, Equity, FX, Credit)

* Monitoring key risk and markets indicators 

* Proactively monitor market conditions and propose restructurings to the client

* Attend quarterly reporting and other ad hoc meetings and calls with the client on all derivatives related issues, present and explain derivatives strategies.

* The role also includes operational tasks such as: booking trades, drafting term sheets, verifying valuations, etc.

4/ Development of Derivatives business in Asia with third party investors 

 

It is anticipated that, as part of this role, the right candidate would contribute to develop Derivatives & Financing business with third party investors by

* Participating actively to marketing of Derivatives Overlay offer in Asia

* Participating actively to events/meeting organized in Tokyo by Distribution team

* Circulate minutes of meetings/calls with Client Group and clients

* When required for new business prospects, participating in internal governance meetings like pricing comittees and new product committees

 

5/ Enhancement of Derivatives investment processes and tools

The role would also require to :

* Maintain efforts to industrialise and secure Front to Back Derivatives & Financing processes

* Contribute to the enhancement Derivatives operational and risk analysis tools  (this would involve setting up new reports to better analyse risks, and monitor clients derivatives portfolios)

* Set up new pricers, and rationalize existing ones (and market data) with support from Quant team

* Participate actively, in coordination with Legal and Risk teams, to negotiations of new ISDA/CSAs for clients

* Liaise with Derivatives & Financing support teams in Asia and in Paris (including Global Markets Coordination, Middle Office, Portfolio Controller, Legal, Risk, IT, Quant teams)

* Participate actively to infrastructure projects in Asia, liaising with Global Markets Coordination, Legal, Operations teams and Client Relationship Managers

Experience and Qualifications

* Strong and successful experience (5 to 10 year experience) with trading derivatives for top financial institutions (Investment banks or Asset Managers)

* High level of knowledge and understanding of various types of complex derivatives and derivatives strategies cross assets (Interest Rate, FX, Equity, Credit etc..)

* Good understanding of insurance companies’ main ALM issues

* First class academic background in a numerate/quantitative discipline (PhD or MSc or equivalent)

* Attention to details, ability to work under pressure fast and accurately. 

* Respectful of compliance, legal, risk and regulatory framework

* Client facing skills, with good written and oral communication skills, smooth interaction with clients

* Ability to work autonomously in a small office and to interact with team in Paris 

* Team player: ability and willingness to communicate positions, ideas, to other parts of the team in an international department

* “Solutions” approach i.e. creativity capacity to integrate different skills sets (finance, legal, regulatory and accounting, quant etc.) to address the clients needs.

* English fluency

* Japanese language a plus but not absolutely necessary

Hiring Manager:

Head of　AV Operation & Services Dept.

Job Title:

Manager, CSC/CPI Operations

Job Level:

P3　(X-OPS-P3-XXX)

Department:

AV/RD Operation & Services Dept. (AV=main, RD=sub)

Report Line:

Head of　AV Operation & Services Dept. 

 

Position Purpose / 職務の目的

カーディフにおけるパートナーと被保険者に安心と信頼を提供できるよう、コールセンター業務と団体保険契約管理業務を円滑に運営し、高い事務品質の維持に努める。さらに最適な業務運営のあるべき姿に向かってリードする。

Responsibilities / 職務の責任

Direct Responsibilities

コールセンターにおける以下の業務について、円滑で安定的な業務運営に責任を持つ。

定型業務や日常的なプロセスに終始せず、業務の課題を洗い出し、解決に向けて実行し、会社にとって付加価値のある成果物の提供をする。

・コールセンター関連：顧客対応（苦情）、VOC分析、各種KPI管理及びSLA達成に向けた取り組み等

コールセンター業務担当者のバックアップ体制補強、そして将来的な後任者として段階的に業務を習得していくが、

着任後当面の間は、団体保険契約管理業務における以下の業務についても担当する。

・保険料計上・契約管理・団体引受業務に関するオペレーション運営と進捗管理等

 

Contributing Responsibilities

問題の本質を理解する。また、解決に向けた具体的なプランを立案し実行する。

Business Knowledge / 求められるビジネス知識

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

Behavioral Competencies /職務上で求められる姿勢やコンピテンシー

Specific Qualifications (if required) / 特定の経験やスキル（必要な場合）

Skills Referential /求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Creativity & Innovation / Problem solving

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process 

Ability to develop others & improve their skills

Ability to develop and leverage networks

Education Level: 教育レベル

Others: (if any) その他（もしあれば）