Position Purpose

Be responsible for the Cash Management activities in Japan, including planning, marketing, originating, and delivering solutions to clients located in Japan and with Japanese corporates globally.

Responsibilities

Direct Responsibilities

  • Responsible for driving sales momentum in the country and work closely with Coverage, Operation and IT to drive Cash Management onshore revenues. 
  • Also to support EMEA and APAC Cash Management Sales, to identify the opportunity with Japanese corporates offshore Cash Management business, along with Coverage.
  • Produce professionally looking product presentations for pitch meetings. 
  • Responsible for documenting client touch points, i.e. meetings and client calls, on the Pipeline tool. 
  • Provide regular reports to direct reporting line, regarding business performance, with a specific focus on deals originated in Japan and outside Japan. 
  • Responsible for responding to RFPs and RFIs, both for inbound clients and outbound Japanese clients.
  • Take ownership of any offer (solution, terms and conditions, proposal documents etc.) that are presented to the customer. 
  • Responsible for client pricing strategy and management of pricing exception approval process in accordance with resource consumption and communicated KPIs. 
  • Identifying and obtaining approvals for exceptions involving non-standard solutions. 
  • Providing product support for large mandates/clients locally. 
  • Prepare business cases for future product development and enhancements, and act as local Product role as well, along with Region Product.

Contributing Responsibilities

  • Contribute to develop innovation, share market information, and bring new ideas, new processes.
  • Ensure regular cross‐selling of other business lines and cross‐country/cross‐regional fertilization.
  • Contribute to efficiency development by enhanced cooperation with other internal stakeholders as Coverage, Operation/IT, Region and Global CM team.

Technical & Behavioral Competencies

  • Excellent communication skills in person and by phone, excellent presentation skills.
  • Ability to communicate to all levels of the business, to clients and external service providers. 
  • Client focuses approach.
  • Logical and analytical skills to drive out solutions.
  • Strong organizational skills.
  • Ability to deliver within tight timeframes.
  • Ability to work both independently and within a team environment, across jurisdictions.
  • Fluent in Japanese and English.

Specific Qualifications (if required)

  • Bachelor Degree or equivalent.
  • Fluent in English and Japanese written & verbal.
  • Banking experience of minimum 5 to 7 years, ideally in Cash Management.

                                             

Skills Referential                                         

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Attention to detail / rigor

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Ability to develop and adapt a process 

Choose an item.

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

  • History of achievement in previous roles.
  • Receptive to changes and good learning ability.
  • Excellent interpersonal and influencing skills.
  • Excellent analytical and problem solving skills

Hiring Manager:

Head of AV Claims Dept.

Job Title:

Claims Manager

Department:

AV Claims Dept.

Report Line:

Head of AV Claims Dept.

 

Position Purpose / 職務の目的

  1. 団体保険および個人保険の正確かつ迅速な保険金等支払の実現に向け、業務の円滑運営のためのプロセスを

構築し、部門の目標達成に貢献する。

  1. 決められた権限内において自立的に判断・決定を行ない、担当実務においては、最小限の監督で業務を遂行する。

Responsibilities / 職務の責任

Direct Responsibilities

  1. 団体保険および個人保険の保険金等支払請求における以下の業務について、責任を負う。
  • 決められた権限内の保険金等支払請求の最終決裁者として、正確かつ迅速な決定を行なう。
  • 新商品開発および規程変更に伴うシステムの開発要件定義を行なう。
  • 担当業務における課題を見出し、改善案を立案、実行する。
  • 苦情・訴訟・インシデント等の発生時において、顧客への説明義務を負い、対応策および再発防止策の立案を行なう。
  • 各種プロジェクトの実行にあたり、現状分析・調査・課題提議を行ない、成功に導く。
  • 社内外監査等の実施にあたり、資料の準備およびヒアリング対応を行なう。
  1. 実務責任者として、以下の責任を負う。
  • 処理の進捗状況を日々把握し、業務の調整および部員への指示・統制を行なう。
  • 担当業務に対して責任を負い、タスクやプロジェクト管理を推進する。

Contributing Responsibilities

  1. 部門内の中間的立場として、チーム全体のパイプ役となり、円滑な業務遂行に貢献する。

Business Knowledge / 求められるビジネス知識

  1. 団体保険および個人保険の専門知識
  2. 保険契約に関する各種法律(保険法・保険業法・民法・商法・個人情報保護法 等)および約款・協定書等の理解・解釈能力
  3. 保険金等支払査定に関する高度な知識および豊富な実務経験
  4. MS Office(Excel、Word、Access、PowerPoint)の活用方法

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

  1. 生命保険の支払査定実務経験(約5年)

Behavioral Competencies / 職務上で求められる姿勢やコンピテンシー

  1. 常に顧客満足度向上を念頭に置いた業務遂行

Specific Qualifications (if required) / 特定の経験やスキル(必要な場合)

  1. 生保講座試験合格
  2. 支払専門士試験合格

Skills Referential / 求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Decision Making

Communication skills – oral & written

Client focused

Creativity & Innovation / Problem solving

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process 

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Education Level: 教育レベル

Others: (if any) その他(もしあれば)

Hiring Manager:

Head of Digital System Dept.

Job Title:

Senior business analyst for digital applications

Department:

Digital System Dept.

Report Line:

Head of Digital System Dept.

 

Position Purpose

Cardif Japan is looking for his new business analyst dedicated to its IT digital team. This is a key role at the crossroads of several `missions` for driving digital transformation, implementing  our digital strategy, interactions between business and IT development teams

The `IT digital` department is 1 of the 4 IT departments under CIO`s responsibility and is the most exposed to partners and clients.

The scope encompasses Cardif Japan digital applications serving our partners and clients as per our distribution models. There are 4 applications in scope and 1 platform that serves various needs. 

The 4 applications are in run mode but are expected to be migrated to more modern technologies within 2 years. 

The platform is already live and in run mode, but is also under development for enhancements, new features and new onboard partners. The goal is to provide best-in-class services from subscription to claims for our clients and partners and consolidate our position of CPI leader, while building a difference to attract new partners from other business lines.

These applications represent 50% of our IT budget project for 2025 and beyond. They are a pillar of our business strategy for business consolidation and business growth.

There are about 8 internal team members , and amongst them there is another business analyst. We also have external vendors locally and offshore. Since Cardif Japan is part of a big financial group, lots of activities are done by other stakeholders across BNP Paribas group and a clear and reliable communication in English and Japanese is a key to success.

Responsibilities

Direct Responsibilities

  1. Understand and analyse the business line’s needs in one or more functional areas, with the aim of developing the IS with appropriate and sustainable solutions that are consistent with the entity’s strategic plan and the associated portfolio of requests.
  2. Contributes to preliminary studies in liaison with the business line
  3. Ensure that the solution meets the requirements set out to cover the business line’s needs 
  4. Clarifies, performs critical and constructive analysis and, where appropriate, compares the business
  5. Act as the contact person within the project or maintenance teams and for the business line in relation to data and functional aspects.
  6. Stakeholder Collaboration: Build strong relationships with internal teams and external partners to drive digital excellence. Proven leadership in digital transformation and expertise in emerging technologies are essential. 
  7. Ensures that the solution meets the requirements set out to cover the business line’s needs 
  8. Formalises the expression of needs and ensures it is approved by the business line
  9. Defines, formalises and obtains approval of the requirements set out to cover the expression of need
  10. Carries out or helps with the test activities within his/her functional scope
  11. Supports the business line in carrying out user tests 
  12. Helps to identify business line impacts generated by the solution and with the development of action plans
  13. Acts as the contact person within the project and/ or maintenance teams and for the business line in relation to data and functional aspects
  14. Shares knowledge about his/her area of expertise and provides functional support, participates in meetings to improve business analyst works across the company
  15. Carries out reporting in accordance with the operating rules and practices defined for the scope

This position reports to the IT department head of the digital team, and includes the management of the junior business analyst.

Business Knowledge 

  1. Customer Relationship, Management
  2. Life insurance as per Japan local practices 

Technical Experience / Competencies 

  1. IT knowledge
  2. Business/ IT relationship
  3. IT Architecture general knowledge
  4. Data Knowledge
  5. UX and customer journey approach
  6. IT Tests

Behavioral Competencies

  1. Ability to share / Pass on knowledge
  2. Ability to synthesize / Simplify
  3. Client focused
  4. Ability to collaborate / Teamwork

Specific Qualifications (if required)

  1.  
  2.  
  3.  
  4.  

Skills Referential

Behavioural Skills:

Ability to share / pass on knowledge

Ability to synthetize / simplify

Client focused

Ability to collaborate / Teamwork

Transversal Skills:

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to manage a project

Ability to develop and adapt a process 

Choose an item.

Education Level:

Others: (if any)

Job Description

Job Title: Associate 

Date: 2025, June 

Department: Corporate Coverage

Location: Tokyo, Japan

Position Purpose

Junior coverage banker with primary responsibility to support senior bankers.  Expect him/her to eventually take on the responsibility of building and maintaining relationships with clients. 

Key Responsibilities

BNP Paribas Tokyo Branch is seeking to fill a newly Associate position within Corporate Coverage Department as a replacement. Coverage is a product-neutral business (or front office) unit dedicated to large and high-profile Japanese clients to promote a large array of multi-product locally and on a global basis.

Marketing Support 

-Support Senior Relationship Manager (‘Senior RM’) in their marketing strategy: 

-Develop and adjust pitching documents based on Senior RM’s and Business Line inputs 

Client Relationship Support 

-Participate to client meeting with Senior RM (and/or Product lines) 

Credit Management

-Gather and analyse client related data in preparation of the Annual Credit Client Review and Client Action Plan process 

Maintain Client Intelligence

-Responsible for updating central data collection tools based on knowledge gathered from Senior RM and external sources during pitches 

Transaction Support

-Contractual documentation review, coordination with Legal/Compliance (for Loans, ISDA etc.)

KYC/Compliance Process Management

-Proactively involve in external/internal coordination for client due diligence process including collecting of all KYC information (ie, address, turnover, balance sheet, key contacts, etc) 

-Perform research based on the bank’s data resources to document compliance processes and KYC.

Competencies (Technical / Behavioral)

-Communicative skill, fluent both in Japanese and English

-Basic computer skills in Excel, Word and Power point 

-Self-confident with a strong personality 

-Creativity, sense of initiative, autonomy and “can do” attitude

-Aptitude to identify and develop business opportunities 

-Ability to multi-task, prioritize and work on different topics in parallel 

-Ability to teamwork and to coordinate transversal deal teams (Business Lines, different geographic sites, etc.) 

-High ethical standards 

Hiring Manager:

CRFO

Job Title:

Head of Actuarial & Planning Dept.

Department:

Actuarial & Planning (of AV/RD)

Report Line:

CRFO

Position Purpose

The Actuarial & Planning Dept. Manager(M1) is responsible for accurate and timely Submission of Reserve Valuations, Fiscal Closings, Actuarial PMS Enhance, Reinsurance Settlements, and Solvency Valuation for Cardif Japan’s Economic Activities to Management, Head Office and Stakeholders in objective numbers, Maintenance and Implementation of Synergy and

Collaborations over Actuarial managers.

Responsibilities

Direct Responsibilities

  • To guarantee the implementation and monitoring of Group Actuarial Governance and Local Regulations.
  • To monitor and share timely the Loss & Technical Profit Situations to Management.
  • To guarantee the best communications with Japan Regulator by responding to the regulatory requirements timely & accurately.
  • To guarantee and improve the Synergy & Collaboration over the Actuarial Business Lines, sharing the Information and making the Decisions timely and accurately.

Operational and Contributing Responsibilities

> Especially as the Manager of Actuarial Operation Line :

  • To guarantee the monthly Premium Renewal calculation process.
  • To guarantee the Quotations & Simulation process.
  • To guarantee the GKSP Process (IFRS).
  • To guarantee the Reinsurance Conditions Assessment and Treaty Renewals, Cash Settlements, Process Improvement.
  • To guarantee PMS/GIPSY Enhances and Support for New Product development.
  • To guarantee the timely and accurate deliver of JGAAP Reserve Operation.

 

> As Synergy / Transverse :

  • To contribute for the Actuarial Underwriting Risk Committee of Own Responsibilities.

Business Knowledge

  • (共通) Fundamental insurance business knowledge in Japan
  • Insurance Business Experience in Japan, in protection insurance if possible
  • Transversal expertise across various insurance business lines is a plus

Technical Experience / Competencies

  • Actuarial background and proven management track record of mentioned function
  • Transversal technical and financial expertise applied to Insurance business
  • Proficient in MS Office, in particular Excel

Behavioral Competencies

  • Organization and execution within a complex environment
  • Positive, self-driven, dynamic and able to work in a matrix organization with team spirit.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:

Ability to deliver / Results driven Ability to synthetize / simplify Ability to collaborate / Teamwork

Decision Making

 

Transversal Skills:

Ability to understand, explain and support change Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process

Education Level:

  • Ÿ  Qualification by Institute of Actuary Japan

Others: (if any)

Job Description 

Job Title

Performance Steering Team Manager

Date

09 June 2025

Department

Finance

Location

Tokyo , Japan

Business Line / Function

CIB Finance

Reports to

Hierarchical

Head of Performance Steering & Accounts Payable

Number of Direct Reports

2

 

 

Position Purpose

Manager of CIB Japan Performance Steering team

Responsibilities

Direct Responsibilities

  • Manager of CIB Japan Performance Steering team.
  • Perform 2nd level check of monthly expense booking by Accounts Payable/Human Resources teams.
  • Perform in-depth analysis of direct/indirect costs and headcounts. Be accountable for actual evolution and actual vs budget variance.
  • Deliver management accounting results for local execo meetings on a regular/ad-hoc basis.
  • Contribute to budget/forecast exercise by inputting direct cost and cost allocation keys.
  • Ensure accountability of CIB Japan budget at entity and cluster level.
  • Be fully accountable for expenses, particularly staff costs, IT costs, offices & premises costs, SLA charges.
  • Monitor reasonableness of inter-company cost recharges (SLA).
  • Maintain the quality of output by offshore teams.
  • Respond to inquiries/requests from various stakeholders.
  • Manage inquiries/requests from internal/external auditors, inspectors and local regulators.

Contributing Responsibilities

 

  • Front local business partners for management accounting related subjects.
  • Provide added-value service to stakeholders as a Finance expert, including insightful analysis, accounting related advice and effective solution proposals.
  • Partner with local/offshore Finance teams to work on issues, corporate projects and initiatives.
  • Work harmoniously with processing functions (AP/HR) and support them for accurate booking in a timely manner.
  • Identify the potential areas for process improvement and take initiative to move into action.
  • Contribute to enhancement in control framework.

Technical and Behavioral Competencies required

  • Committed, self-disciplined and autonomous team player, with the flexibility to adapt to changes.
  • Organizational skills, with the capability to manage multiple tasks under tight deadlines.
  • Interpersonal and communication skills. Be able to effectively interact with various level of stakeholders including reporting to managers.
  • Analytical and observation skills, with an ability to see things in a big picture.
  • Meticulous and control mind set.
  • Proficiency in optimizing IT tools enough to quickly master multiple inhouse systems and to handle large Excel data with complex formulas.

Experience and Qualifications required

  • 10 years or above experience in Finance functions. Financial Planning & Analysis / Management accounting experience is plus.
  • Good expertise in accounting, management accounting rules, financial products and operational principles.
  • Team management experience.
  • Fluent in English and Japanese (written and spoken).
  • Working experience in international banking/securities industry is preferred.

Job Description – APAC

Job Title:

Operations specialist -Transaction Processing 

Date:

June 2025

Department:

Global Markets & ALMT Operations

Location:

Osaka Japan

 

Position Purpose

Position Status:

  1. Function:  Back Office
  2. Fire Wall Classification: Double Hat
  3. Chiense Wall Classification: Public

Products to cover by the team:

  1. FX
  2. OTC Derivatives
  3. Money Market 
  4. Cash Management

Transaction Processing is responsible for the day-to-day settlement of Securities, Derivative product, FX and Money Market. Team operates in close collaboration with marketers, sales and other internal functional teams (Tokyo/Osaka/Hong Kong/Singapore/India/Manila/France/UK etc..) to offer client-first post trade service. This position is assigned two or three products within above 4 product coverage.

Key Responsibilities

  1. Trade Capturing in Back Office systems
  2. Confirmations
  3. Settlement with onshore/offshore clients
  4. Processing Life Cycle Events 
  5. Day To Day Control & Monitoring 
  6. Accounting Control
  7. Tax processing
  8. Reconciliations
  9. Reportings (Client/Regulatory/Internal)
  10. Request for Static Data maintenance
  11. Cash Management

Competencies (Technical / Behavioral)

In addition to experienced professionals, BNP Paribas seeks to recruit:

a) Early career individuals, including recent graduates and those with up to two years of work experience, who have a strong interest in the financial industry, or

b) Professionals from other sectors who are eager to transition into finance.

The role is based in Osaka.

We provide comprehensive training to ensure our new hires have the necessary skills for the position.

Below is target level of role and responsibility for the position.

  1. Communication

Verbal and written skill in English and Japanese. Work with others. Interact across countries, cultures and external. Deal with senior management, clients and regulators. Speak with confidence.

  1. Work Quality & Efficiency

Process improvement. Design new processes and documentation. Time management.

  1. Decision Making

Make a decision, Out of box approach. Change management. Adapt to new ways. Initiate projects.

  1. Team Work & Culture

Team player. Tust and confidence. Acknowledgement. Lead by example. Effective feedback.  Understand organization goals and strategies.

  1. Problem Solving

Root-cause analysis. Provide solutions. Escalation. Prioritize issues to tackle. 

“Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties

Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.”

Specific Qualifications Required

Required: 

  • Native in Japanese and business level in English
  • Ability and willingness to learn and improve new product and process
  • Compliance and Risk mindset
  • At ease with numbers
  • Time management and Prioritization skill
  • Comfortable with PC (Microsoft Office, PC) skill

Preferred:

  • 2 years experiences in Financial Industries
  • JSDA Sales Representative Qualification (Class 1 & 2)
  • Experience in Settlements is preferred (FX, Cash payments, Cash Management or Derivatives products)

Job Description

Job Title:

Senior KYC officer

Date:

2025/5/20

Department:

CEP

Location:

Japan

Business Line / Function:

Operation

Reports to:

(Direct)

Team leader

Number of Direct Reports:

(Functional)

 

 

What is this position about?

The Senior KYC Officer’s (SKYCO) primary focus is to act as the first level of control (1B) in reviewing, advising and validating on KYC (Know Your Client) due diligence assessment of prospective and existing clients. The SKYCO is also accountable for ensuring all relevant stakeholders sign-offs.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

▪ Perform data control and KYC file review: Validates data entry into the KYC tools based on the due diligence conducted and controls documentation format and content, to ensure adherence to due diligence guidelines.

▪ Refers to relevant team members and/or managers to highlight data inconsistency and suggest methods of resolution. In addition, identifies root causes impacting the quality and the trainings needs.

▪ Ensures correctness and high standard of quality in the KYC files in adherence to the bank’s policies and procedures. Additionally, acts as a subject matter expert to support KYC Due Diligence team. 

▪ Ensures timely escalation and owns proposed course of actions to line management to address identified risks and blocking points during such processes.

▪ Overviews the full client KYC file analysis, to ensure completeness and consistency before validation steps, substantiating the KYC review with a factual based-analysis.

▪ Ensures all processes executed during the final overview of the KYC files are delivered per predefined guidelines.

▪ Contribute to KPIs regarding quality (quality review including review of Compliance review results) and produce reports on the controls results performed and areas of improvement identified.

▪ Monitors decision and follow-up: Arranges, prepares and documents Client Acceptance Committee (CAC) towards the final approval for the KYC file. Also, coordinates CAC meeting.

▪ Liaises with Compliance, relationship managers and other senior stakeholders for KYC approval.

▪ Coordinates with KYC teams in other Corporate and Institutional Banking locations in order to streamline the multisite KYC approval process for client on-boarding and recertification. Ensures the completeness of the conditions.

Other contributions

 

▪ Supports in Implementing new policies, procedures and Coordination with compliance and Global Coordination and Support.

 

What is required for you to succeed?

▪ Language:  English (Business level), Japanese(Fluent)

▪ MS OFFICE PACK MICROSOFT EXCEL (Proficient):Business level

▪ Behavioral Skills: Attention to detail/rigor, Communication skills – oral & written, Decision Making(Expert)

▪ Transversal Skills: Analytical Ability, Ability to develop others & improve their skills, Compliance – Know Your Client – KYC(Proficient)

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
 
 We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

  • BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
  • BNP Paribas MixCity which fosters better representation of women at all levels of the organization
  • Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
  • BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

 https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Job Description – APAC

Job Title: DCM

Date: 28/5/2025

Department: Capital Market

Location: Tokyo

Business Line / Function: Primary Markets

Directorship / Registration: Head of Primary Markets

Position Purpose

Japan DCM team originates bond issuance for Japanese issuers across different sectors including Financials (Banks, Insurance), SSAs (Governments, Agencies, Municipals), and Corporates.  Team seeks to find a DCM who would mainly cover FIG clients as existing DCM will resign.

Responsibilities

  • Responsible for origination and execution of both domestic and international primary bond issues by BNP Paribas’ client base, in close collaboration with senior DCM Bankers, Bond syndicates, Coverage and relevant internal functions both locally and globally.
  • Responsible for market data collection/computation, production/update of various marketing materials (market updates, pitchbooks…), interaction with clients where appropriate.  Provide active support to senior members of the team to execute live deals and manage day to day housekeeping duties.
  • It is expected for the DCM to be responsible for FIG clients, but would be open to expand coverage / support on SSA clients or Corporate clients as well.

Technical & Behavioral Competencies

  • Min 3 years of experience in DCM business either in foreign / domestic banks
  • Market and product knowledge
  • Japanese & English
  • Communication skills
  • Team spirit / working collaboratively

Specific Qualifications (if required)                     

Skills Referential                                                                 

Behavioural Skills: 

Ability to collaborate / Teamwork

  • Ability to deliver / Results driven
  • Communication skills – oral & written                                     
  • Client focused

Transversal Skills:

Analytical Ability

  • Ability to manage a project
  • Ability to manage / facilitate a meeting, seminar, committee, training…
  • Ability to anticipate business / strategic evolution
  • Ability to develop and leverage networks

Education Level: 

Bachelor Degree or equivalent

Experience Level

At least 3 years

Job Title:

Client Relationship Management – KYC (E2E Coordinator)

Date:

 21/05/2025

Department:

CIB Client Engagement & Protection

Location:

Tokyo, Japan 

Business Line / Function:

ITO

Reports to:

(Direct)

Team Head of CRM (E2E Coordinator)

Number of Direct Reports:

N/A

(Functional)

 

 

What is this position about?

The E2E Coordinator is to act as the single point of contact to clients for onboarding and recertification journey through consolidation of mono-site and multi-site requirements, and to enhance convenience to clients, and to coordinate all internal processes with involved teams and departments.

The E2E Coordinator will orchestrate the collection of documents and provide facilitation of client information between client, business and internal processing teams.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:

Direct Responsibilities

Ensure client receive the highest standard onboarding and recertification experience

  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the onboarding & recertification journey
  • Collection of all required onboarding and recertification documentation from clients
  • Effectively communicate the onboarding and recertification status to internal stakeholders
  • Empowered to oversee the element of operational level agreement internally
  • Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
  • Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
  • Coordinate all operations / connectivity setup
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as KYC officer, Screening, Referential, Legal, Operations, etc.
  • Oversee all internal functions and ensure teams adhere to SLAs
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
  • Coordinate Reverse Due Diligence requests

Maintain and report information on onboarding and recertification services and quality provided to clients

  • Contribute to pipeline management and status tracker

Projects and initiatives related to client onboarding/ recertification

  • Proactively engage in global initiatives and ensure local requirements are raised and incorporated
  • Participating to client onboarding & recertification related projects / initiatives with assigned project manager and project team where required

Other contributions

 

  • Contribute to BNPP compliance and operational permanent control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding & recertification process
  • Embrace continuous changes and challenges
  • Contribute to the reporting of all incidents according to the Incident Management Systems
  • Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
  • Compliant with the Bank’s code of conduct and compliance guidelines
  • Active participation, steering and influencing on different change aspects, in the interest of the department and team
  • Ensure close collaboration with other business and support functions such as front office, OPC, Audit and so on.
  • Contribute to regional/global flagship projects 

What is required for you to succeed?

  • Possesses strong analytical skills with an eye for accuracy and details
  • Good communicator with proficient writing and presentation skills
  • At least 5 years of banking experience and relevant due diligence experience (Know Your Client (KYC) experience preferred)
  • Team player that supports his/her colleagues in times of stress
  • Strong understanding of due diligence and local Anti-Money Laundering requirements
  • Language: English (Business Level) , Japanese (Fluent) 
  • Excellent communication and interpersonal skills
  • Possesses strong fundamental and technical skills
  • Excellent PC skills, especially in Excel
  • Team player
  • Ability to work independently, eager to learn and with attention to detail
  • Able to deal with complex and high volume of requests
  • Ability to work to tight deadlines
  • Strong analytical skills
  • Strong sense of risk

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
 
 We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

  • BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
  • BNP Paribas MixCity which fosters better representation of women at all levels of the organization
  • Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
  • BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

 https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year