Job Title:

Client Relationship Management – KYC (E2E Coordinator)

Date:

 21/05/2025

Department:

CIB Client Engagement & Protection

Location:

Tokyo, Japan 

Business Line / Function:

ITO

Reports to:

(Direct)

Team Head of CRM (E2E Coordinator)

Number of Direct Reports:

N/A

(Functional)

 

 

What is this position about?

The E2E Coordinator is to act as the single point of contact to clients for onboarding and recertification journey through consolidation of mono-site and multi-site requirements, and to enhance convenience to clients, and to coordinate all internal processes with involved teams and departments.

The E2E Coordinator will orchestrate the collection of documents and provide facilitation of client information between client, business and internal processing teams.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:

Direct Responsibilities

Ensure client receive the highest standard onboarding and recertification experience

  • The dedicated correspondent between client, business, and internal functions (SPOC)
  • Handhold the client throughout the onboarding & recertification journey
  • Collection of all required onboarding and recertification documentation from clients
  • Effectively communicate the onboarding and recertification status to internal stakeholders
  • Empowered to oversee the element of operational level agreement internally
  • Pre-empt onboarding and recertification process for any blocks and/or add-on work, and escalate as necessary
  • Handle onboarding & recertification related inquiry quickly and professionally to reduce any delay
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
  • Coordinate all operations / connectivity setup
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as KYC officer, Screening, Referential, Legal, Operations, etc.
  • Oversee all internal functions and ensure teams adhere to SLAs
  • Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe
  • Coordinate Reverse Due Diligence requests

Maintain and report information on onboarding and recertification services and quality provided to clients

  • Contribute to pipeline management and status tracker

Projects and initiatives related to client onboarding/ recertification

  • Proactively engage in global initiatives and ensure local requirements are raised and incorporated
  • Participating to client onboarding & recertification related projects / initiatives with assigned project manager and project team where required

Other contributions

 

  • Contribute to BNPP compliance and operational permanent control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding & recertification process
  • Embrace continuous changes and challenges
  • Contribute to the reporting of all incidents according to the Incident Management Systems
  • Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
  • Compliant with the Bank’s code of conduct and compliance guidelines
  • Active participation, steering and influencing on different change aspects, in the interest of the department and team
  • Ensure close collaboration with other business and support functions such as front office, OPC, Audit and so on.
  • Contribute to regional/global flagship projects 

What is required for you to succeed?

  • Possesses strong analytical skills with an eye for accuracy and details
  • Good communicator with proficient writing and presentation skills
  • At least 5 years of banking experience and relevant due diligence experience (Know Your Client (KYC) experience preferred)
  • Team player that supports his/her colleagues in times of stress
  • Strong understanding of due diligence and local Anti-Money Laundering requirements
  • Language: English (Business Level) , Japanese (Fluent) 
  • Excellent communication and interpersonal skills
  • Possesses strong fundamental and technical skills
  • Excellent PC skills, especially in Excel
  • Team player
  • Ability to work independently, eager to learn and with attention to detail
  • Able to deal with complex and high volume of requests
  • Ability to work to tight deadlines
  • Strong analytical skills
  • Strong sense of risk

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
 
 We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

  • BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
  • BNP Paribas MixCity which fosters better representation of women at all levels of the organization
  • Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
  • BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

 https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Hiring Manager:

Head of Accounting Dept.

Job Title:

Accounting and Financial Control Manager

Department:

Accounting

Report Line:

Head of Accounting Dept.

 

Position Purpose / 職務の目的

The Accounting and Financial Control Manager of P2 – P3 is need for following company accounting and financial matter

1. General ledger management

2. Accounting closing (especially IFRS area).

3. Financial control

Responsibilities / 職務の責任

Responsible of following role

 

Direct Responsibilities

1. General ledger management

>To maintain proper bookkeeping with respect of GAAPs and group control

>To guarantee quality of general ledger

>To adapt new accounting schemes

2. Accounting closing (especially IFRS area)

>To manage accounting closing milestones and schedule

>To report financial closing via the tool (SAP) with timely and accuracy manner

>To prepare internal (Local and HO), external reporting

>Contact person of accounting audit IFRS

3. Financial control

>To contribute solid financial control which based on group procedures.

 

Contributing Responsibilities

  1. To participate and contribute to the special projects or strategic initiatives of the company
  2. To make solid team for accounting and tax.

Business Knowledge / 求められるビジネス知識

  1. Fundamental insurance business knowledge in Japan
  1. Insurance Accounting under Japan and International standards (JGAAP & IFRS)
  2. Transversal expertise across various insurance business lines is a plus

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

  1. Insurance accounting and tax
  2. Active communication/negotiation skills
  3. Proficient in MS Office

Behavioral Competencies / 職務上で求められる姿勢やコンピテンシー

  1. Organization and execution within a complex environment
  2. Positive, self-driven, dynamic and able to work in a matrix organization with team spirit.

Specific Qualifications (if required) / 特定の経験やスキル（必要な場合）

Skills Referential / 求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Ability to deliver / Results driven

Ability to synthetize / simplify

Ability to collaborate / Teamwork

Ability to share / pass on knowledge

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Ability to develop and adapt a process 

Education Level: 教育レベル

  1. At least hold one certification for Accounting or Finance below

Junior CPA, Junior USCPA, CMA, CFA or equivalent

Others: (if any) その他（もしあれば）

Bilingual is plus

Hiring Manager:

ディストリビューション開発部長 / Head of Distribution Development

Job Title:

新規事業開発リーダー（○○担当）/ シニアマネージャー

Department:

ディストリビューション開発部 / Distribution Development Dept.

Report Line:

ディストリビューション開発部長 / Head of Distribution Development Dept.

 

Position Purpose　/ 職務の目的

【新規事業】

  1. 会社の収益目標(NBAPE, GWP)を達成すること。
  2. 新たなビジネスまたはビジネスモデルを創り出すこと。

Responsibilities　/ 職務の責任

Direct Responsibilities

  1. 下記の業務のうち、与えられた業務・役割について自らの力で実現する。

・提案書を作成すること。

・見込先企業、パートナーへ提案すること。

・新たなパートナーを獲得、または新しいビジネスを創り出すこと。

・販売開始までの準備をリードすること。

・販売拡大のための企画を提案し、推進すること。

・課題を解決すること。またはその方法を見つけ出すこと。

・その他目標を達成するために必要な業務を行うこと(例：調査、分析、テストなど)。

Contributing Responsibilities

  1. 与えられた業務・役割における部分最適化*を図る。

*部分最適化：組織の一部が効率的に業務を進められるように最適化された状態であること。部門長が全体最適化を図り、チームメンバーはそれぞれに与えられた業務・役割の最適化を図る。

Business Knowledge / 求められるビジネス知識

  1. 保険に関する知識（生損保保険講座、募集人資格等の基礎的な保険知識等）
  2. ビジネスに関連するあらゆる知識（社内外問わず）
  3. その他業務上必要な知識
  4.  

Technical Experience / Competencies / 求められる技術的経験・コンピテンシー

  1. 新規事業開拓に関する経験／能力
  2. 市場調査、分析の経験／能力
  3. 提案できる経験／能力
  4. 常識、既存のやり方に捉われない考え方、発想力

Behavioral Competencies　/ 職務上で求められる姿勢やコンピテンシー

  1. 問題を解決できる能力
  2. 利害関係者と調整できる能力
  3. 自分の考えを説明し、理解させられる能力

Specific Qualifications (if required)　 / 特定の経験やスキル（必要な場合）

  1. NA

Skills Referential　/ 求められるスキル

Behavioural Skills: 自身の行動・姿勢に関するスキル

Ability to collaborate / Teamwork

Adaptability

Communication skills – oral & written

Creativity & Innovation / Problem solving

Transversal Skills: 自身を超えて他に横断する・影響を与えるスキル

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to inspire others & generate people’s commitment

Choose an item.

Education Level: 教育レベル  NA

Bachelor Degree or equivalent   NA

Others: (if any) その他（もしあれば） NA

Hiring Manager:

Chief Information Officer

Job Title:

Head of Digital

Department:

Digital System Dept.

Report Line:

Chief Information Officer

Position Purpose

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teamʼs goal.

In order to meet the Business Lines’ needs and promote the project development methods and organisation:

  1. Supervise the steering of various IT projects from the project portfolio
  2. As relevant, supervise software configuration management activities
  3. Oversee and manage a dedicated team of project leaders

Responsibilities

Direct Responsibilities

As necessary, take part in all or part of the following activities:

  1. Supervise the steering of various IT projects from the project portfolio:
  2. Validate and prioritise user requirements and IT requests
  3. Validate the functional analyses and specifications
  4. Supervise project planning: validate schedules and costs, and assess the risks relating to projects
  5. Ensure compliance with budget and time constraints, as well as quality and security standards
  6. Regularly monitor progress made with projects

 

  • Oversee the production release, supervising IT developments and the rollout of tools
  • Validate acceptance testing and test specifications in order to ensure that the application developed is operating effectively
  • As relevant, in transition phases between projects, supervise the pre-project phases
  1. As relevant, supervise software configuration management activities:
  2. Validate the software configuration management plans
  3. Train project leaders up on the software configuration management plans
  4. Carry out comparisons of results and analyse any differences
  5. Ensure the consistency of results
  6. Validate the suitability of programmes in relation to new technical standards
  1. Oversee and manage a dedicated team of project leaders:
  1. Lead and supervise by organising and controlling their team’s work:
    1. Organise their teams’ work and the corresponding delegations
    2. Share out the workload for their activity and manage absences
    3. Propose adjustments to the team’s organisation and resources
    4. Draw up and manage staffing-related budgets
  1.  
  1. Manage the staff in their team:
  2. Take part in selecting new members of staff and oversee their integration
  3. Identify high-potential staff and provide them with support throughout their individual development paths
  4. Devote time to developing the skills of their staff
  5. Carry out annual appraisal interviews for their staff, provide regular feedback and set the objectives for each person, in view of the team’s overall objectives
  6. Propose changes to the overall pay package for staff in line with their performance levels and the results of their appraisal
  7. Take part in development, mobility and training decisions for their staff

C. Report on activities, with information escalated to their managers and passed back down to their staff:

  • Ensure the transmission and transparency of information within their team
  • Summarise and pass information on to their management team
  • Summarise and explain the strategy rolled out to their staff

Local adaptation :

  • Limitation to the applications belonging to Digital solutions team
  • Keeps aware and informed of
  • IT market trends

 

  • IT solutions deployed by other Cardif entities
  • Solutions used by financial industry and competitors
  • Can lead technical POCs by self
  • Liaise with local Fintech
  • Key contact for IT innovation
  • Micro-services
  • Business analyze

Business Knowledge

Technical Experience / Competencies

  1. Expert project management knowledge
  2. Knowledge of the main development tools and application solutions
  3. Knowledge of activities / Business Lines within the Group
  4. Knowledge of the organizational structure for their scope
  5. Knowledge of quality and security standards

Behavioral Competencies

Specific Qualifications (if required)

  1. Japanese Life insurance certifications

Skills Referential

Behavioural Skills:

Organizational skills Attention to detail / rigor

Communication skills – oral & written

Active listening

Transversal Skills:

Ability to inspire others & generate people’s commitment Ability to develop others & improve their skills

Choose an item.

 

Choose an item.

Choose an item.

Education Level:

  1. Bachelor or equivalent / 10 years of experience in the position

Others: (if any)

  1. English language fluency: Mandatory
  2. Japanese language fluency: Mandatory

Position Purpose

ALM Treasury Japan manages the liquidity of the balance sheet of BNP Paribas Tokyo Branch and BNP Paribas Securities (Japan) and manages management of risk exposures coming from balance sheet. 

As a member of the ALM Treasury Japan, she/he is expected to contribute actively to the overall liquidity matters with proactive mindset.

Reason for Recruitment 

In ALM Treasury Japan, there are already foreseeable interdepartmental transfers and attrition in the near future. To strengthen the stability of the team’s activity, we will proceed with this recruitment. The candidate will learn the general tasks of ALM Treasury Japan and develop the understanding, skill and knowledge through proactive communication with other staff.

We also plan to nurture the candidate with a long-term perspective. However, if the candidate prioritizes financial incentives above all, there is a risk they might leave in the short term. Thus, we seek someone with low flight risk from especially financial incentives perspective and someone who is genuinely interested in the content of the ALM Treasury activity and is willing to actively engage in the work with good curiosity. 

We are looking for candidates who has minimum 5 years’ experience, possess basic professional etiquette and common sense, and candidates who are not bound by rigid preconceptions but are also not starting from scratch like new graduates. Ideally, they should have a certain level of professional experience and knowledge of finance. In addition, the candidate must be able to speak Japanese and have an understand of Japanese culture. Since this role involved transversal activities, rather than requiring specialization in a specific area, we prefer candidates who are willing to approach a wide range of tasks with enthusiasm. It is preferable for candidates to have experience in related roles within the following departments. However, we have learned from experience that focusing on just one area in recruitment can be time-consuming and makes it difficult to find suitable candidate in Japan. Therefore, we will take a broader approach in our search.

Related department:

Operations (BO&MO: Cash, Derivatives, FX, etc), Finance, Global Market Trader (Money Market, Short term bond, Repo, IRS etc), Risk etc

Responsibility

  • ALM Treasury Japan manages the liquidity of the balance sheet of BNP Paribas Tokyo Branch and BNP Paribas Securities (Japan) and also manages management of risk exposures coming from balance sheet.
  • As a member of the ALM Treasury regional and global teams, ALM Treasury Front Office Professional is expected to contribute actively to the overall liquidity risk, IRRBB and FXRBB, and coordination with ALMT APAC and Head office.
  • ALM Treasury Front Office Professional respects multiple mandates, prudential and optimization. ALM Treasury Front Office Professional is also requested to collaborate with all poles and business lines in Japan, at a working and practical level.

ALM Treasury mandate

  • Perform ALM Treasury mandate role such as Liquidity, IRRBB and FXRBB management.
  • Proceed transversal activity and be a good business partner.

    *Main tasks for the candidate : Funding activity, Optimization, Gapping analysis, Liquidity risk management, TIBOR, Daily contribution

Liquidity Analysis and Operational Management

  • Support the liquidity management of BNP Paribas Tokyo Branch and BNP Paribas Securities (Japan). 
  • Manage the position in JPY, USD, EUR and other currencies for Short-term and Medium Long-term as per Group guidelines.
  • Perform back-up role when team members are on leave.
  • Monitor and manage the interest rate Gapping positions.
  • Support the business development and growth according to business request.
  • Manage the liquidity position.
  • Manage the local accounting results with foreign exchange transactions.
  • Contribute to achievement of P&L targets while upholding prudential mandates.
  • Contribute to the Permanent Control framework.
  • Ensure good communication and collaboration with other branches and network.
  • Ensure implementation and regular review of all required processes related to ALM Treasury activities Index Contributions.

Liquidity Risk Management

  • Prudentially manage the liquidity position in allocated currencies within the delegated limits and in compliance with regulatory ratios where applicable.
  • Comply with local and global Regulations (mandatory reserves requirement, regulatory ratio, liquidity stress test etc) in line with each policy (Liquidity Risk Management Policy, ALCO Terms of reference, Intraday Liquidity Management, Liquidity Stress Testing Policy, Liquidity Contingency Plan, etc)
  • Manage intraday collateral needs with Operations.
  • Anticipate and manage crisis situations.
  • Policy review.

Technical competencies

  • Attention to detail (Detail oriented).
  • Ability to collaborate and Teamwork.
  • Ability to share and pass on knowledge.
  • Communication skills – oral & written.
  • Analytical and Numerical skills – financial mathematics.

Behavioral Competencies

  • Proactive mindset
  • Resilience
  • Critical Thinking, with ability to simplify and synthesize.
  • Collaborate both within ALMT network and with other business/functions to create value.

Experience Level

  • minimum 5 years’ experience
  • While we prefer candidates with experience in our work, it is challenging to pinpoint such talent in Japanese market. Therefore, we target candidates with a certain level of professional experience based on their years in the workplace and who had the experience related to our activity.

Language requirement

  • English: Native or Business advanced level 
  • Japanese: Native or Business advanced level