Front Office Application Support on Cash Equities

June 25, 2024

Front Office Application Support on Cash Equities


  • Permanent
  • JP-Tokyo
Apply for this job


  • Provide technical support for Order Management System (OMS) and Execution Management System(EMS) for Cash Equity, and Equity principal trading desk. 
  • Perform Morning checks and provide continuous monitoring on systems and software applications. 
  • Implement and maintain monitoring tools to proactively identify potential issues or performance concerns. 
  • Proactively seek to improve efficiency by automating manual tasks. 
  • Identify and troubleshoot software application issues, escalate the issue to relevant teams to resolve the issue efficiently and effectively. 
  • Provide regular communication to users throughout the resolution process. 
  • Document incident details, root cause and solution accurately in ServiceNow. Conduct root cause analysis and implement preventive measures to enhance system stability and performance. 
  • Manage application system releases; review the change, follow implementation plan accurately and perform post implementation checks. Ensure communication of changes to stakeholders. 
  • Provide system and process documentation.  
  • Assist in the preparation of periodic and ad-hoc reporting. 


  • Assist Business users (Traders & Sales) with trade related inquiries. 
  • Understand business needs and provide/propose feasible and quick solutions to business. 
  • Efficiently manage coordination with regional and global IT teams. 
  • Liaise with exchange, external vendors and external service providers for support related inquiries. 


  • Adhere to the internal guideline, policies and procedures; including incident management and system change management procedures. 
  • Direct contribution to BNP Paribas operational permanent control framework. 

Contributing Responsibilities 

  • Early support shift  
  • Perform ad hoc weekend work (DR drill, weekend maintenance and releases), on a rotation basis

Technical & Functional 

  • Financial product knowledge: Equities  
  • Development: Python, Unix scripting, SQL, VBA & Excel 
  • Platform: Windows & Linux 
  • Tools: Geneos, Dynatrace, Autosys, ServiceNow, SharePoint, Excel & JIRA 
  • Concepts: Strong knowledge of Cash Equity business flow, Order life cycle, Japanese Exchanges (TSE, ToSTnet) and PTS (Japanext, CBOE Japan), OTC (JSDA)   
  • Technologies: FIX protocol, OMS & EMS, Databases (Oracle), Messaging middleware (Solace), Network, Client/Server Architecture  
  • Knowledge of ITIL principles 
  • Knowledge of the trading lifecycle (with focus on front office systems) 


  • Highly motivated, Quick learner and self-starter.  
  • Ability to work independently and work collaboratively within the team. 
  • Strong analytic and troubleshooting skill. 
  • Effective communication skills(written and verbal). 
  • Ability to manage multiple tasks. Remain organized and prioritize effectively under pressure. 
  • Specific QualificationsFluent in English (mandatory) 
  • Japanese (recommended but not mandatory) 
  • Bachelor’s degree in Computer Science or relevant fields 
  • 4+ years of work experience in financial industry (preferably Front Office IT)