Front Office Application Support on Cash Equities

Technical 

• Provide technical support for Order Management System (OMS) and Execution Management System(EMS) for Cash Equity, and Equity principal trading desk. 
• Perform Morning checks and provide continuous monitoring on systems and software applications. 
• Implement and maintain monitoring tools to proactively identify potential issues or performance concerns. 
• Proactively seek to improve efficiency by automating manual tasks. 
• Identify and troubleshoot software application issues, escalate the issue to relevant teams to resolve the issue efficiently and effectively. 
• Provide regular communication to users throughout the resolution process. 
• Document incident details, root cause and solution accurately in ServiceNow. Conduct root cause analysis and implement preventive measures to enhance system stability and performance. 
• Manage application system releases; review the change, follow implementation plan accurately and perform post implementation checks. Ensure communication of changes to stakeholders. 
• Provide system and process documentation.  
• Assist in the preparation of periodic and ad-hoc reporting. 

Relationship 

• Assist Business users (Traders & Sales) with trade related inquiries. 
• Understand business needs and provide/propose feasible and quick solutions to business. 
• Efficiently manage coordination with regional and global IT teams. 
• Liaise with exchange, external vendors and external service providers for support related inquiries. 

Governance 

• Adhere to the internal guideline, policies and procedures; including incident management and system change management procedures. 
• Direct contribution to BNP Paribas operational permanent control framework. 

Contributing Responsibilities 

• Early support shift  
• Perform ad hoc weekend work (DR drill, weekend maintenance and releases), on a rotation basis